Tag Archives: Technology Trends

Technology Trends

5 New Pulse Business System Features that Have Funeral Directors Talking!

Posted by Ashley Montroy

We’ve been working hard behind the scenes to get some incredible features ready and we are thrilled to announce not one, but five game-changing additions to FrontRunner’s award-winning software. It is not just a small change – it represents a new level of our technology and will shape the coming years of advancements, and we can’t wait to move you into it!

As you may have heard, we officially released our Pulse Business System at the 2014 National Funeral Director’s Association Convention in October. Clients and those new to FrontRunner, were so excited to finally have one, single web-based solution that had everything they needed to not only streamline their operations but also help them make great business decisions. With 5 features just released, the Pulse Business System just got even better:

 

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Can Technological Innovation Help Reclaim Your Potential? Yes!

Posted by Kim Stacey

innovation2My thesis argument is a simple one. Innovations in funeral service have created a wealth of potential for business and personal success. So much so that funeral professionals simply cannot afford to be disconnected from the awareness of their positive personal and professional potential. That awareness is central to the pursuit of bigger and better things; if you don’t have it, you can slip quietly into apathy and a victim mentality. If you find the assertion credible, read on; if not, turn the page. (It’s okay; I’ll never know.)

There’s a lot happening in funeral service today. You have the really big (and big ticket) technological innovations like water resomation, the advent of online marketing tools, custom funeral home software products, ancillary sales opportunities, and web-based memorialization (interactive funeral home websites with built-in e-commerce features), and the continued growth of the pet loss services profession. Let’s not forget the elephant in the room: cremation. The rise in cremation arrangements was long seen as tolling the death knell for our profession yet, when you see it through the eyes of someone confident in their potential for success, cremation becomes a not-to-be-missed opportunity.

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Engaging Families with the Book of Memories is as Easy as 1-2-3

Posted by FrontRunner Professional

BOM-themesThe concept is so simple yet so many families are unaware of the support and tools available to them through their loved ones’ Book of Memories. This easy-to-access portal opens communications for families who may appreciate any opportunity to further engage with family members and friends at such a difficult time. It also creates a permanent link between the families and the funeral firms that serve them.

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Is Your Funeral Firm Six Feet Under?

Posted by Kim Stacey

I’ve always loved the HBO series, Six Feet Under, so I jumped at the chance to see it again when Amazon Prime recently made all five seasons available to subscribers. The long Fourth of July weekend gave me ample time to dive in with both feet.sixfeetunderposter

Without doubt, the second time around watching Alan Ball’s landmark series has not only been fun, it’s been insightful. It has led me to more deeply understand and appreciate the real value of funeral service software for those of us who work day-to-day on the front lines of funeral service. Sometimes, true learning happens when we least expect it.

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To Post or Not to Post Prices Online: That is the Question

Posted by Kim Stacey

General Price ListIn the state of California, any funeral establishment website must post the General Price List (GPL), pursuant to the Funeral Rule. There must also be a statement that the GPL is available upon request via a link from the home page unless the words “price information” or a similar phrase that includes the word “price” links to the GPL.

As a California funeral director, I’m well aware of Senate Bill 658, which took effect in January 2013. This requirement may give me a skewed perspective on the necessity of online pricing. Couple that with the fact that I’m a website content writer who needs to keep up-to-date with consumer trends and you’ve got a woman who honestly believes that putting your funeral home prices on your website is a smart thing to do.

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The Top 5 Reasons Your Firm Needs a Responsive Website Design

Posted by FrontRunner Professional

responsive1Responsive website designs are growing in popularity – and necessity – simply because of the increasing number of people accessing websites from mobile devices. Responsive technology is different than mobile technology though because it provides one site for every screen and creates an optimal viewing experience on smartphones, tablets, laptops, and full-screen computer monitors.

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Note to XP Users: It’s Time…

Posted by FrontRunner Professional

windows-xpIf you’re still using Windows XP on your computer, you’re not alone. Despite the fact that Microsoft stopped supporting the operating system earlier this month, it’s estimated that it’s still running on 300-million or approximately 20 percent of all PCs worldwide. While change is difficult for many, there is little doubt that upgrading will be the easiest way to protect your system from security threats.

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Embracing Technology Any Where, Any Time and at Any Age

Posted by Kim Stacey

Each of us has our own very personal reasons for becoming a funeral service professional. For me, it was my love of ritual. My anthropological training allowed me to spend decades studying the multitude of cultural rituals surrounding death. This love turned my strictly academic career into funeral service where I could work with families to create meaningful funeral and memorial services. Add to that my recent certification as a grief counselor and I think it’s easy to see where my heart lies.

at computerIt’s also easy to see that my heart does not lie with the seemingly mundane tasks of case management! Chances are you feel much the same as I do. We came to this profession as a way of expressing our desire to care for others not because we wanted to get buried in the minutia of case management (pun intended). Yet, how many times during the week do you find yourself stuck in your office, feeling overwhelmed by your management and operational responsibilities?

Fortunately, today’s technology can free you from the shackles of your office chair and allow you the mobility needed to serve today’s families.

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Password Strategies and How to Keep Your Data Secure

Posted by FrontRunner Professional

security1Most everyone by now has heard of Heartbleed and we all recognize that’s it’s not a good thing. But for many of us, we don’t have a clue about what it is and what we should be doing about it. Even when Heartbleed became the top news story, there were conflicting reports on what the average person should do to protect their personal information that is stored online.

It doesn’t help that when you ask a more technically-inclined person to explain this worldwide phenomenon, they tend to roll their eyes at you when you stare blankly at their answer. And, if you look at all the tech websites and blogs out there, their cartoon depictions that were created to explain everything to us ‘dummies’, make me feel even dumber!

So, I’ve gone to the programmers at FrontRunner and asked them to explain this so everyone understands. Thankfully, they are patient and keep the eye-rolling to a minimum or they at least wait until I’ve left the room.

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Computers are stupid!

Posted by FrontRunner Professional

My name is Mark Miatello. You pronounce it just how it looks.  Mark.  No, I mean Miatello. Mee-ah-tell-oh. Pretty simple.

supportI’ve been with FrontRunner Professional going on four years and it was decided that I should share some of my accumulated wisdom with you so that’s why you’re reading this.

When it comes to our funeral home software, I’ve seen almost every possible issue and usually numerous times…too numerous to count. Every one of our clients has been a newbie at one time. You may be one of the new ones and are a little overwhelmed with all the features available in the system and where to go to do what. You may be one of our long-time clients and know all there is to know about the IMS until that one day when you are sitting there thinking, “How do I do that again?”  Hopefully, I can be of assistance with some of the main things that you’re going to run into.

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