Tribute Technology

Recognizing the Mental Health Challenges Facing Funeral Professionals

Dec 01, 2022

It should go without saying that as a funeral director the job can be mentally taxing and stressful. On any given day, you could be handling multiple tasks that each require specific expertise and attention. The difficulty is only amplified when you add in caring for grieving families and being exposed to death and tragedy. 


Some may say it’s just part of the job but over time this can definitely take its toll. If you ask a funeral professional how they handle the stress of the job, you might hear something like “I don’t bring the job home with me” or “I put the blinders on”. However, this stoic approach does not work. This ‘tough it out’ mentality has proven to hurt many funeral professionals in the long run. 


Depending on the size of the firm, the frequency at which you’re exposed to grief and traumatic experiences can vary. Regardless of volume though, that doesn’t make things any easier. When you add in a global pandemic like we’ve been experiencing, that just amplifies things. At the peak of the pandemic, some firms experienced two to three times their normal volume. While that may be good for business, this can be draining for funeral professionals. 


Being Surrounded By Trauma Takes A Toll 


Many people think of funeral directors as the people who simply plan and organize everything for a funeral service. Thanks to television and films, many associate the profession with a man in a dark suit burying a casket. But as those around the profession know, there is much more that goes on. 


What often gets overlooked is the other parts of the job the general public doesn’t really see or ever consider. Victims of car accidents, suicides, and murders can all be disturbing sights that a funeral professional may have to face on any given day. While those are more extreme cases, funeral professionals still have to surround themselves around death and tragedy each day. They may be providing embalming services all day which means standing over corpses for 10+ hours. Or they have to support a mother who just lost an infant son. Even for the strongest individuals, it is a lot to handle. Funeral directors need to openly accept that their profession poses strong risks to their mental health. Doing so will help create management tactics and reduce the harm that can occur. 


PTSD Rates Are 20% Higher Than The General Population 


When we think of PTSD, many people instantly associate this with military or first responders. While it is prevalent in those professions, PTSD among funeral professionals often gets overlooked and undiagnosed. 


To date, there hasn’t been much research on the topic in regard to funeral professionals. With that being said, I was able to come across one intriguing research article online. In 2019, Jessica McClanahan, a student at Harvard University published her Master’s thesis examining post-traumatic stress among mortuary works. Click here if you want to read her full thesis. 


For her research project, McClanahan interviewed 333 mortuary workers who identified that they were actively working in the profession. The results showed that 28.5% of the respondents met the criteria for PTSD. Comparatively, other studies on the general population have concluded that PTSD rates range from 1% (Helzer et al. 1987) to 8.3% (Kilpatrick et al. 2013). Regardless, this study suggests that PTSD rates among funeral professionals could be 20% or higher than the general population. 


Steps Being Made In The Right Direction 


While little research has taken place on the topic, there are steps being made to help combat compassion fatigue and PTSD among funeral professionals. In 2019, Canada’s first peer support group for funeral professionals was created. Shockingly, co-founder Michael Dixon could not find any type of peer counselling or support group for funeral professionals in Canada when he first started looking. The Ottawa Funeral Peer Support group consisting of around 12 members supports each other by sharing their experiences. Dixon says the group has helped change the way he monitors staff and his check in process after disturbing jobs. 


If there isn’t anything like this happening in your area right now, consider leading the charge to organize a peer support group. You might be surprised how building this type of network of support can really help with your mental health struggles. 


Also in Canada, the Ontario Association of Cemetery and Funeral Professionals have launched their Action for Mental Health: Be Brave Initiative. This program includes a five-part video series to help promote positive mental health and support those experiencing compassion fatigue or vicarious trauma. 


Lastly, the National Funeral Directors Association offers the Work/Life Resource Program (EAP). This program provides toll-free hotlines with experts who can offer support, counselling, and suggest resources. 


 

Mental health is something that everyone needs to be aware of. While many of us will never truly understand or witness the experiences funeral professionals face each day, it doesn’t mean we can’t get involved. 


25 Apr, 2024
FOR IMMEDIATE RELEASE April 25, 2024 Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com  **Tribute Technology Partners with C&J Financial to Enhance Insurance Assignment Processing** WAUNAKEE, WI — Tribute Technology, a leading provider of technology solutions for the funeral profession, is pleased to announce a strategic partnership with C&J Financial, the leader in insurance assignment funding™. Effective Thursday, April 25, C&J Financial will become the exclusive insurance assignments partner for Tribute Technology, taking over operations previously managed by the Tribute Insurance Assignments division. This partnership marks a significant step in Tribute Technology's ongoing commitment to providing seamless and efficient services to its clients. By aligning with C&J Financial, Tribute Technology leverages C&J's extensive experience and specialized capabilities in processing insurance assignments. This collaboration ensures that funeral homes and their clients receive fast, reliable funding services from C&J and allows Tribute Technology to focus on building new and innovative technology solutions for the funeral profession. “Tribute Technology is on a mission to create technology that helps funeral professionals run their business and better serve their families. Our partnership with C&J Financial is the perfect pairing between Tribute’s technology with C&J’s financial expertise to meet the evolving needs of our clients,” said Charlie Cole, CEO of Tribute Technology. “C&J’s reputation for fast, accurate, and dependable insurance processing aligns perfectly with our mission to deliver comprehensive, user-friendly solutions.” All insurance claims processing for Tribute Technology clients will be handled by C&J Financial beginning from the specified date in April. However, the process for submitting claims will remain unchanged for Tribute Technology users. Clients will continue to utilize the existing platforms provided by Tribute Technology, ensuring a smooth transition and no disruption in services. “We are excited to partner with Tribute Technology and bring our specialized expertise in insurance assignments to an even broader audience,” stated Jamie Meredith, Executive Vice President of C&J Financial. “This partnership allows us to focus on what we do best, enabling funeral directors to spend more time supporting families during their time of need which provides a better experience for the family.” Members of the media with questions about Tribute Technology or any of the company’s products and services are asked to contact press@tributetech.com . **About Tribute Technology** Tribute Technology provides comprehensive technology solutions for the funeral sector, aimed at enhancing the way funeral professionals manage their services. Tribute Technology’s platforms offer a range of tools from payment processing to memorialization features, designed to streamline operations and improve the client experience. **About C&J Financial** C&J Financial is the leading provider of insurance assignment funding for funeral services, specializing in processing and funding life insurance benefits. With a commitment to quick, efficient service, C&J eliminates the challenges faced by funeral homes when accepting insurance assignments. By doing so, C&J empowers families to honor their loved ones while easing the financial burden during difficult times. **Media Contact:** Jamie Meredith Executive Vice President C&J Financial, LLC 800.785.0003 JamieM@CJF.com **Media Contact:** Tribute Technology Press@tributetech.com **### End of Release**
24 Apr, 2024
Tribute Technology is partnering with Magnolia Memorial Marketplace to make urn distribution more efficient and cost-effective for funeral directors like you. Why Magnolia Memorial Marketplace? They aren't just another supplier; it's a company created by funeral directors who understand what funeral homes and cremation providers need. They've designed their service to cut down on your costs — without cutting corners on quality. By joining forces with Magnolia Memorial Marketplace, you could save 25-30% off your usual expenses. Early Adopters Group – A Special Invite We're looking for forward-thinking funeral homes to join our Early Adopters Group. Your feedback will be invaluable, and we think the extra savings will be too! We have a limited number of spots available for our Early Adopters Group. If saving money and being at the forefront of industry innovation sounds good, don't wait. Click here to sign up now and secure your spot.
24 Apr, 2024
Online obituaries are a cornerstone of a funeral home's digital presence, driving substantial website traffic and serving as a critical marketing asset. Amidst the sea of metrics, one often overlooked aspect holds immense potential for amplifying brand visibility and fostering meaningful connections: comments. Why are comments on online obituaries more than just a digital nicety? Foster Community and Support : Condolences from friends and family not only provide comfort to those who are grieving but also demonstrate a funeral home’s commitment to being a pillar of support during difficult times. Non-Invasive Community Outreach : Unlike traditional marketing tactics that may come across as intrusive, engaging with online obituaries allows funeral homes to reach their community in a subtle and respectful manner. Improved SEO : The Facebook algorithm judges content (in part) based on engagement levels. If visitors to your online obituaries offer you the chance to increase engagement, take it. Every positive comment on an online obituary serves as a powerful endorsement and referral for the funeral home, acting as social proof in an era where consumer trust is paramount. In today's digital landscape, where consumers rely heavily on reviews and recommendations, leveraging these comments as a marketing tool can significantly enhance the credibility and reputation of funeral homes, ultimately attracting new clients and driving business growth. Questions? don’t hesitate to reach out: CSS-Team@Tributetech.com
09 Apr, 2024
Tribute Technology and Treasured Memories® Partnering to Elevate Funeral Service WAUNAKEE, WI — Tribute Technology, a leading provider of technology solutions for funeral directors, is proud to announce its partnership with Treasured Memories®, a premier consultancy and benefits provider for independent funeral homes. This collaboration marks a pivotal moment in making advanced technology more accessible and meaningful for funeral directors and the communities they serve across North America. Treasured Memories has been a beacon of support for funeral homes across the U.S. since its inception in 1988. Led and championed by Jimmy Altmeyer Jr., a fourth-generation funeral director, Treasured Memories has grown to epitomize excellence and dedication within the funeral service profession. Jimmy's commitment to exceptional service is mirrored in the legacy of Altmeyer Funeral Homes & Crematory, which has expanded to serve numerous communities across Ohio, Virginia, North Carolina, and Florida since its founding in 1917. The partnership heralds a new era of enhanced support for funeral directors, with Treasured Memories clients gaining access to Tribute Technology’s cutting-edge software and resources. The initiative will begin with introducing Tribute Technology’s Premier Partner, Legacy Touch, to Treasured Memories clients, allowing them to offer beautifully crafted Fingerprint Keepsakes to families seeking to memorialize their loved ones in a uniquely personal way. "Deciding to partner with Tribute Technology was the best choice for us. Tribute Technology stands out as the premier provider of technology solutions in our profession. Their commitment to innovation, combined with a deep understanding of the needs of both funeral directors and the families they serve, aligns perfectly with our values at Treasured Memories,” Altmeyer said. “This partnership is not just about enhancing our service offerings; it's about setting a new standard in the profession.” This partnership ensures that all members of the Treasured Memories network benefit, reinforcing both organizations' commitment to supporting funeral directors in offering compassionate, personalized services to families during their time of need. "Jimmy is an incredible leader within the profession, and we are honored to partner with Treasured Memories. This partnership is poised to deliver the finest technology solutions for funeral directors, and we are excited for what the future holds,” said Tribute Technology Chief Customer Officer Courtney Gould Miller. Members of the media with questions about Tribute Technology or any of the company’s products and services are asked to contact press@tributetech.com . About Tribute Technology: Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company’s goal is to give funeral directors everything they need to run their business in one place, making their lives easier. ### Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com
05 Apr, 2024
Tribute Technology and Treasured Memories® are teaming up to make technology more accessible, visible, and meaningful to funeral directors and the communities they serve. Treasured Memories is a trusted resource for independent funeral homes, providing supplier benefits and consulting services to its extensive membership of over 200 funeral homes across the U.S. since 1988. Jimmy Altmeyer Jr., a fourth-generation funeral director, founded Treasured Memories and serves as the president of Altmeyer Funeral Homes & Crematory, which now operates more than 50 firms. He draws upon a rich legacy of family service. The family business was started back in 1917 in Wheeling, WV, and has since expanded to Ohio, Virginia, North Carolina, and Florida. Jimmy has become well-known in the profession for his dedication to offering outstanding service to families and for supporting funeral directors across the country. “Jimmy Altmeyer is an incredible leader within the profession, and it’s been impressive watching him build up Treasured Memories over the years. It’s an honor that he chose to work with us,” said Tribute Technology Chief Customer Officer Courtney Gould Miller. “This partnership will offer the very best technology solutions for funeral directors, and we can’t wait to share what’s happening next.” As part of this collaboration, Treasured Memories clients will receive personalized solutions for their firm through Tribute Technology’s software and resources. The first stage of the partnership will involve Tribute Technology’s Premier Partner, Legacy Touch. Treasured Memories clients now have access to sharing Legacy Touch’s incredible Fingerprint Keepsakes with families. Stay tuned for updates on what’s coming next! Click here to learn more about Treasured Memories.
04 Apr, 2024
It was a true honor for Tribute Technology’s Obituary Writer to be named a winner in the 2024 Artificial Intelligence Excellence Awards program, hosted by the Business Intelligence Group. Tribute Obituary Writer was honored in the Artificial Creativity category for a Product or Software. As families navigate the complexities of loss, Tribute Obituary Writer stands as a testament to the transformative power of technology in honoring loved ones. Tribute Obituary Writer’s intuitive design empowers users to navigate the writing process with ease. The software streamlines the editing process, allowing for adjustments to content and length as needed, ensuring that every tribute is a heartfelt representation of a loved one’s legacy. We deeply appreciate this recognition of our AI-powered technology, which underscores our commitment to innovation and excellence. Click here to read more about the award. Click here to learn more about Tribute Obituary Writer. Click here to learn more on why online obituaries matter
01 Apr, 2024
A first-of-its-kind bill that would have impacted the legality of fingerprint recording by deathcare professionals was not advanced by a committee within the Florida Senate. Many within the funeral profession were closely watching the development of this bill. Florida Privacy Bill SB 504 sought to regulate funeral homes' collection, notices, and practices related to the biometric data of decedents. If passed, the bill would have required funeral homes to provide written disclosure of their policies related to the use of biometric data collected from the deceased. The funeral home would have also been required to give the option to opt out of such a sale. Though the proposed Florida bill did not pass, the proposal highlights the importance of funeral homes’ print collection practices and underscores the concerns that families may place on these matters. Tribute Technology’s Premier Partner, Legacy Touch, which is a leading provider of Fingerprint Keepsakes, strongly encourages funeral homes to (1) inform families they’re taking prints and (2) obtain a signed Release or Acknowledgment confirming that the family either consents to the collection or understands that a print cannot be obtained later or replaced once deleted if the family declines print collection. You can learn more about this important topic by watching Legacy Touch’s webinar hosted by Tribute Technology on the legality of Fingerprint Keepsakes.  At a minimum, Legacy Touch recommends that firms should have a sample disclosure, which could be included in your Statement of Funeral Goods and Services. You can view an example of a disclosure in our resource guide, which can be downloaded here .
01 Apr, 2024
We are excited to unveil an innovative change for clients with Tribute Technology websites – and the outcomes are remarkable. Tribute Wall will now show up first, becoming the default view on obituaries rather than the obituary or event itself. This update redefines the user experience and engagement, while also delivering tangible benefits across various fronts: Increased Condolences: Presenting the Tribute Wall first has led to a remarkable 56% surge in posted condolences, fostering a deeper sense of community support for your families. Enhanced Engagement: With Tribute Wall as the default view, we've observed a 23% increase in user retention, with visitors returning for additional page views. Boost in Purchases: Clients have experienced an impressive 8.5% rise in purchases per session when utilizing Tribute Wall as the initial view. Extended Session Duration: Visitors are spending 16% more time on the platform, engrossed by the immersive experience offered by Tribute Wall. Tribute Wall isn't just a feature; it's a catalyst for elevating your website, driving revenue growth, and nurturing a compassionate community for those navigating loss. It's worth noting that should funeral homes prefer, Tribute Wall can be reverted upon request. This transformative update is poised to elevate your online presence, boost revenue streams, and foster community engagement, enriching both your business and the families you serve. We're excited to introduce this update and look forward to the positive impact it will have on your online memorial experience! If you have any questions, don’t hesitate to reach out: CSS-Team@Tributetech.com
01 Apr, 2024
Google Ads' Customer Match feature empowers advertisers to target ads based on customer data. A recent glitch has raised concerns among funeral professionals. At Tribute Technology, it's important to clarify that we do not employ Customer Match lists for our clients. This decision aligns with Google's policy, which prohibits the use of sensitive interest categories for ad targeting or product/service promotion. Despite our position, some clients have received emails from Google Ads indicating that their accounts may be eligible to use Customer Match lists. Follow-up emails have cautioned about potential account suspensions due to policy violations. Our team at Tribute Technology has informed Google about this glitch. We want to assure our clients that their ads remain eligible and are running without interruption.  For further assistance or inquiries, please reach out to our Support Team at 1-844-200-6020 or complete this form .
25 Mar, 2024
Are those with no connection to the funeral profession outranking your funeral home in Google searches? What can you do to stop this while attracting more families to your website? Start by winning the SEO race . When it comes to combatting obituary spam, Tribute Technology CEO Charlie Cole said, “The best thing funeral homes can do is dominate their own SEO.” If you aren’t among the top search results in your area, you are missing calls. Consider Cole’s top three tips to improve your SEO, as shared in a recent webinar on protecting your business and families from spammers : Be the first to post your obituaries. Share obituaries on every social account you manage. Have a fast website. Learn more about how to outrank the competition and increase your website’s searchability and relevance by talking to one of our marketing specialists .
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