MacKinnon & Bowes and FrontRunner Professional will provide funeral professionals with an even higher level of answering services.
MacKinnon & Bowes, the choice of funeral professionals around the world for over half a century, recently invested over $200,000 on state-of- the- art answering service software to allow for a new level of interactivity with FrontRunner’s funeral home solutions. The new system will provide instant notification of new calls and other critical information to MacKinnon & Bowes operators through a host of new messaging and connectivity features. This service is very competitively priced and offers a level of service that no other answering service can match.
The new Signature Answering Service compliments the other MacKinnon & Bowes Signature Services offerings such as First Call Alert™, DataTrack™, WebSync™ and a suite of new notification options.
“We specialize in the funeral profession and our customers recognize our standards of service excellence,” say Allan Cole, Owner, MacKinnon & Bowes. “And now, combined with FrontRunner’s solid reputation and powerful solutions that have attracted so many leading funeral homes, we will be working together to raise the standards even higher.”
Kevin Montroy, CEO and Founder of FrontRunner Professional and a former funeral director recognizes the tremendous peace of mind that comes with having the very best people answering the funeral home’s line when you can’t be there.
“The professionals at MacKinnon & Bowes are more than just operators; they are funeral directors themselves. They live and breathe the funeral service making it almost a ‘calling’ itself to work there,” jokes Montroy. “It’s as close to having one of your own staff answering your phone 24 /7 as you’ll get. We are proud to have MacKinnon & Bowes as part of our team helping to raise the bar for funeral professionals.”
With this new service feature, clients of McKinnon & Bowes using the FrontRunner Solution will automatically be enrolled in the new Loyalty Rewards Program. Two percent of every dollar spent will gain the equivalent in Loyalty Reward Points, which are redeemable for thousands of merchandise items, vacations and other rewards.
If you would like general information about Mackinnon & Bowes or FrontRunner and their technology solutions, call 1-866-748-3625 or visit www.FrontRunner360.com .
Ashley Montroy, Marketing Director at FrontRunner Professional, has committed herself to helping funeral professionals understand and excel in today’s digital age. With a long-standing history in the funeral business and her father being a licensed funeral director for over 30 years; she grew up learning the family funeral business. Ashley holds a bachelor’s degree from Carleton University and diploma from Algonquin College. Today, she continues to speak to over 15 state and provincial funeral association groups each year on funeral marketing in the digital age and protecting funeral firms online using experiences and examples from working with thousands of funeral homes in North America through FrontRunner Professional.