The concept is so simple yet so many families are unaware of the support and tools available to them through their loved ones’ Book of Memories. This easy-to-access portal opens communications for families who may appreciate any opportunity to further engage with family members and friends at such a difficult time. It also creates a permanent link between the families and the funeral firms that serve them.
Once a Book of Memories is created, the Family Interactive Edition is automatically enabled.
For every record in the FrontRunner system, there is a section that displays the automatically-created family username and password. This information can be found within Basic Information (Web Only Record) or within either First Call or Consultation (Standard Record).
Perhaps the easiest step in this process… funeral firms only have to enter the email addresses of family members. When the addresses are added (click on ‘Add E-mail’ to enter additional addresses), an email containing the (already created) username and password is automatically sent. Or, if the family would prefer their own username and password, this is where the information can be changed and saved in the system.
Show families where to login to the Book of Memories. The link is found below the left side menu of every tribute website.
Once the link is clicked, the login screen appears.
Once families login, you can describe to them how to use the numerous features.
Obviously, every family is different. Some may never want to engage in the Book of Memories after it’s posted online. Others may go in several times a day to add photos and stories, read the condolences, and interact with those friends and family who have reached out.
Regardless of what they (or you) suspect will be their level of involvement at the time of death, it’s a good idea to at least let your families know about the interactive features within the Book of Memories so they can turn to it when the time is right for them. They will no doubt appreciate the options available and remember your funeral firm for going above and beyond by creating beautiful and practical online memorials.
If you need more information about the Family Interactive Edition in the Book of Memories, don’t hesitate to contact your Success Coach.